When I Work

A manager can create shifts, adjust the schedule and share it with staff. Reusable templates suit recurring patterns, while the multi-location view can separate stores, departments or job sites. Set up positions and schedule ownership before building the first live week.

Auto scheduling can fill requested coverage from employee availability and qualifications. That gives a starting schedule for a manager to review; compare it against required skills, breaks, local rules and staff preferences before publishing.

Employees can enter availability preferences, but the help center says these are not promises of matching shifts. Employers can disable availability entry or set notice rules. This distinction matters for teams that treat an unavailable time as a hard staffing constraint.

Open shifts and swap or drop requests help fill gaps. A manager may require review, and the original employee remains responsible until a coworker accepts the request. A pilot should test what happens when nobody takes an offered shift and how the final roster is communicated.

Time-off requests can be approved or declined with updates sent to the team. Define who may approve a request and how the resulting gap is offered as an open shift, so a request and a staffed replacement are treated as separate events.

The schedule can surface planned labor and overtime alerts before hours are worked. Use them as a planning prompt alongside actual attendance records; they do not establish final payroll cost or guarantee compliance with a local work rule.

In-app messaging can send direct messages, group conversations and announcements alongside schedule changes without sharing personal phone numbers. Managers can control who starts group chats. Set a clear channel for urgent coverage so a message is not mistaken for an approved schedule change.

With the Time Clock & Attendance service enabled, staff may use a terminal, mobile app or computer to clock in and out. The setup guidance calls for schedule and job-site addresses to match assigned shifts. Test the permitted method and location checks with fictional entries before relying on them for payroll.

Worked time flows into timesheets that managers can review and edit. A missing-entry warning highlights scheduled shifts with no matching timesheet. Review exceptions, breaks and edits rather than treating the schedule itself as proof of worked hours.

After closing a pay period, the summary can be exported as a spreadsheet or sent to a supported payroll processor. Custom timesheet exports can narrow dates, schedules, sites, positions and employees. Confirm field mapping and totals in a fictional payroll run before making it a live handoff.