Find your fit
Who it is for
Tidio markets its Help Desk to ecommerce stores and service providers. It suits teams that want to collect customer messages from a website and other channels in one place, then route a longer request to a ticket owner.
A team can connect an email mailbox so incoming mail creates tickets. Tidio also documents a website chat widget; Shopify and WordPress plugins are two setup routes, with a script option for other sites.
The work it supports
Core capabilities
Shared inbox. Tidio brings customer messages into a team inbox that supports several channels.
Live chat. Human agents can manage website chat from the shared support area.
Support tickets. Agents can turn a conversation into a ticket for tracked follow-up.
Knowledge base. The newer Help Center can publish searchable, customer-facing answers.
Understand the offer
Pricing and getting started
The current pricing page shows a Free plan with 50 billable conversations per month, followed by Starter, Growth, Plus and Premium options. A billable conversation includes a human agent reply in chat, ticket, email or a social channel; model the expected human volume before choosing a tier.
Tidio advertises a seven-day trial of paid features without a credit card. Its September Help Center announcement said use was free until October 15, 2026; confirm its current price and plan access after that promotion rather than assuming permanent free use.
Look a little closer
Before you choose
Intake and handoff. Tidio documents email arriving as tickets, conversation-to-ticket conversion, priority handling and automated routing. Try a representative long request and check ownership, status and reply flow in the chosen plan.
Channel scope. The broad shared-inbox page mentions WhatsApp, while its FAQ currently lists email, live chat, Instagram and Messenger as connectable channels. Confirm the exact channel set and any setup or plan limits before designing a support promise.
Self-service. The Help Center announcement describes a branded, multilingual article area on a Tidio or custom domain, with website embedding. Assign an editor and check pricing after the limited free-use period before committing to this workflow.
Conversation billing. The paid tiers scale with handled customer conversations, so a busy inbox can change the total even when the number of agents stays steady. The vendor’s billable definition counts conversations with a human-agent message.
Setup and research limits. This profile uses current official public pages. No Tidio account, channel connection, ticket, chat exchange, Help Center publication, trial signup or checkout was tested.
7 distinct sources behind this profile. Research observed Oct 15, 2026. Features and offers can change.
View sources and research →
