Find your fit
Who it is for
A customer-support team can turn a troubleshooting procedure into a choice-based guide so a reader sees the steps relevant to their situation. Draft one real recurring question first and check whether the branches still make sense to a new reader.
Knowledge managers can organize guides and articles into a customer knowledge base and control who may create, edit or see a guide. The help center says knowledge bases are on paid plans, so confirm the required access and plan before migrating a large library.
Teams that want in-app help can embed guides or use the widget to show a relevant guide near the point of confusion. This requires a site or app installation and a considered data-targeting plan, not merely writing the guide.
The work it supports
Core capabilities
The editor combines a step structure, text and media content, choices and a live preview. Authors can draft a sequence, add the decision points, and inspect the path before publishing it.
Choices can lead to separate paths or meet again later. That makes a guide useful for cases such as different platforms or different levels of experience without duplicating every instruction.
A newly created guide, tour or article starts as a draft. Publishing makes it available to its audience; the current help page says published content cannot be unpublished, so test permissions and review rights before a broad rollout.
The knowledge-base content view organizes guides and folders, while Stonly also supports standard articles. Decide what belongs in a public help center versus an internal agent library and check paid-plan and access rules.
Guides can live on a web page, in an existing help center, or in a Stonly knowledge base. No-code triggers and the widget can launch them inside web or mobile experiences, with hotspots and tooltips for contextual entry points.
Guide Insights show views, time spent, step paths and responses to interactive elements. Use that evidence to find confusing branches and revise a guide; at least Contributor permission is required to access Insights.
Versioning and guide-level rights help a team maintain content over time. Advanced team rights are shown in the Enterprise comparison, so review the actual editing and publishing roles in the chosen plan.
For a Salesforce service team, an optional component can put the knowledge base into Salesforce and connect guide variables or actions. The official help page calls that integration an Enterprise add-on; scope the data exchange before enabling it.
Understand the offer
Pricing and getting started
The public page describes Small Business for companies with fewer than 100 employees: one knowledge base, 4,000 guide views and five team members, alongside unlimited guides, triggers and full-path analytics. It does not show a numeric subscription price in the captured page.
A guide view is counted when a non-team-member visitor views a guide. The FAQ says that exceeding the monthly limit for two consecutive months can lead to an upgrade after advance email notice; model likely reader traffic before choosing a tier.
Enterprise is a custom arrangement that can include AI Agents, automations, private knowledge bases, SSO and larger usage or team allowances. Help-desk connections including Salesforce, Zendesk, Freshdesk and Front appear in the Enterprise comparison; Salesforce and SSO are separately described as add-ons.
Stonly advertises a 14-day trial of Small Business. Without a paid upgrade, the account moves to Basic without charge: 400 guide views per month, five published single-language guides with up to 100 steps each, and one team member. Check the offer and publishing limits at signup.
Look a little closer
Before you choose
Before migrating existing help content, build one branching guide and publish it to a small audience. Check the wording, mobile presentation, search placement, permissions and the current rule that published content cannot simply be unpublished.
If you plan to show different help to different users, map the data used by widget targeting and confirm the site or app installation. For agent tools, verify the quoted integration rights and any Enterprise add-on rather than assuming the marketing-page examples are included.
Estimate monthly external guide views, editors and knowledge bases before committing. During the trial, test a realistic guide and inspect Insights; if remaining on Basic, check which five guides can stay published and whether its one-member limit works for the team.
12 distinct sources behind this profile. Research observed Oct 26, 2026. Features and offers can change.
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