The material behind the profile

Sources behind Request Tracker.

Explore the reference pages used for this profile, what they support, and where the product images came from. A source can support more than one part of the profile.

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Research sources

12 distinct references

Last updated

Oct 20, 2026

Research observed

Oct 20, 2026

Research scope

Global sources

Last updated is the profile's publication/update date. Research observed is the date recorded for the research. Features, prices and offers can change afterward.

Product overview and fit

• README - RT 6.0.3 Documentation - Best Practical ↗ (opens in a new tab)

  https://docs.bestpractical.com/rt/6.0.3/README.html

  Referenced for

  • What it does
  • Who it is for
  • Pricing and getting started
  • Before you choose

• Ticket metadata - RT 6.0.3 Documentation - Best Practical ↗ (opens in a new tab)

  https://docs.bestpractical.com/rt/6.0.3/ticket_metadata.html

  Referenced for

  • What it does
  • Who it is for
  • Core capabilities
  • Before you choose

• Working with rt - RT 6.0.3 Documentation - Best Practical ↗ (opens in a new tab)

  https://docs.bestpractical.com/rt/6.0.3/working_with_rt.html

  Referenced for

  • What it does
  • Who it is for
  • Core capabilities
  • Before you choose

• README - RTIR 5.0.10 Documentation - Best Practical ↗ (opens in a new tab)

  https://docs.bestpractical.com/rtir/5.0.10/README.html

  Referenced for

  • What it does
  • Before you choose

• Custom roles - RT 6.0.3 Documentation - Best Practical ↗ (opens in a new tab)

  https://docs.bestpractical.com/rt/6.0.3/custom_roles.html

  Referenced for

  • Who it is for
  • Core capabilities
  • Before you choose

• Query builder - RT 6.0.3 Documentation - Best Practical ↗ (opens in a new tab)

  https://docs.bestpractical.com/rt/6.0.3/query_builder.html

  Referenced for

  • Who it is for
  • Core capabilities

• Dashboards - RT 6.0.3 Documentation - Best Practical ↗ (opens in a new tab)

  https://docs.bestpractical.com/rt/6.0.3/dashboards.html

  Referenced for

  • Who it is for
  • Core capabilities

• Security - RT 6.0.3 Documentation - Best Practical ↗ (opens in a new tab)

  https://docs.bestpractical.com/rt/6.0.3/security.html

  Referenced for

  • Who it is for
  • Core capabilities
  • Before you choose

Features and integrations

• Email management - RT 6.0.3 Documentation - Best Practical ↗ (opens in a new tab)

  https://docs.bestpractical.com/rt/6.0.3/email_management.html

  Referenced for

  • Core capabilities
  • Before you choose

• Customizing/Lifecycles - RT 6.0.3 Documentation - Best Practical ↗ (opens in a new tab)

  https://docs.bestpractical.com/rt/6.0.3/customizing/lifecycles.html

  Referenced for

  • Core capabilities

• Customizing/Articles introduction - RT 6.0.3 Documentation - Best Practical ↗ (opens in a new tab)

  https://docs.bestpractical.com/rt/6.0.3/customizing/articles_introduction.html

  Referenced for

  • Core capabilities

• Tracking time - RT 6.0.3 Documentation - Best Practical ↗ (opens in a new tab)

  https://docs.bestpractical.com/rt/6.0.3/tracking_time.html

  Referenced for

  • Core capabilities

Product images and attribution

• Request Tracker product imagery ↗ (opens in a new tab)

  https://bestpractical.com/request-tracker

  Referenced for

  • Product images

References document the material used in our research; they are not a guarantee that every feature is included in every edition or plan. Check current product details with the software company.