The material behind the profile

Sources behind LiveAgent.

Explore the reference pages used for this profile, what they support, and where the product images came from. A source can support more than one part of the profile.

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Research sources

22 distinct references

Last updated

Oct 21, 2026

Research observed

Oct 21, 2026

Research scope

Global sources

Last updated is the profile's publication/update date. Research observed is the date recorded for the research. Features, prices and offers can change afterward.

Product overview and fit

• Universal inbox ↗ (opens in a new tab)

  https://www.liveagent.com/features/universal-inbox/

  Referenced for

  • What it does
  • Core capabilities
  • Before you choose
  • Product images

• Pricing ↗ (opens in a new tab)

  https://www.liveagent.com/pricing/

  Referenced for

  • What it does
  • Who it is for
  • Core capabilities
  • Pricing and getting started
  • Before you choose

• Ticketing ↗ (opens in a new tab)

  https://www.liveagent.com/features/ticketing-system/

  Referenced for

  • What it does
  • Core capabilities
  • Before you choose

• Knowledge base ↗ (opens in a new tab)

  https://www.liveagent.com/features/knowledge-base/

  Referenced for

  • Who it is for
  • Core capabilities

Features and integrations

• Departments ↗ (opens in a new tab)

  https://www.liveagent.com/features/departments/

  Referenced for

  • Core capabilities

• Live chat ↗ (opens in a new tab)

  https://www.liveagent.com/live-chat-software/

  Referenced for

  • Core capabilities

• Analytics ↗ (opens in a new tab)

  https://www.liveagent.com/features/analytics-overview/

  Referenced for

  • Core capabilities

Conditions and considerations

• Security and privacy ↗ (opens in a new tab)

  https://www.liveagent.com/security-privacy-policy/

  Referenced for

  • Before you choose

• How to export data from LiveAgent ↗ (opens in a new tab)

  https://support.liveagent.com/879619-How-to-export-data-from-LiveAgent

  Referenced for

  • Before you choose

• Merge ticket action ↗ (opens in a new tab)

  https://support.liveagent.com/945677-Merge-ticket-action

  Referenced for

  • Before you choose

• Split ticket action ↗ (opens in a new tab)

  https://support.liveagent.com/289910-Split-ticket-action

  Referenced for

  • Before you choose

• Understanding how LiveAgent processes incoming emails ↗ (opens in a new tab)

  https://support.liveagent.com/388735-Understanding-how-LiveAgent-processes-incoming-emails

  Referenced for

  • Before you choose

• Notes ↗ (opens in a new tab)

  https://www.liveagent.com/features/notes/

  Referenced for

  • Before you choose

• Mass action ↗ (opens in a new tab)

  https://support.liveagent.com/576811-Mass-action

  Referenced for

  • Before you choose

• Removing a Customer ↗ (opens in a new tab)

  https://support.liveagent.com/781304-Removing-a-Customer

  Referenced for

  • Before you choose

• SLA (Service-level Agreement) feature Overview ↗ (opens in a new tab)

  https://support.liveagent.com/304582-SLA-Service-level-Agreement-feature-Overview

  Referenced for

  • Before you choose

• Business hours ↗ (opens in a new tab)

  https://support.liveagent.com/625360-Business-hours

  Referenced for

  • Before you choose

• Understanding SLA Time Calculations ↗ (opens in a new tab)

  https://support.liveagent.com/804145-Understanding-SLA-Time-Calculations

  Referenced for

  • Before you choose

• Ticket Statuses Overview ↗ (opens in a new tab)

  https://support.liveagent.com/465329-Ticket-Statuses-Overview

  Referenced for

  • Before you choose

• Ticket Tags ↗ (opens in a new tab)

  https://support.liveagent.com/313380-Ticket-Tags

  Referenced for

  • Before you choose

• Customer Portal Overview & Configuration ↗ (opens in a new tab)

  https://support.liveagent.com/383529-Customer-Portal-Overview--Configuration

  Referenced for

  • Before you choose

• Agents Ranking feature ↗ (opens in a new tab)

  https://support.liveagent.com/528966-Agents-Ranking-feature

  Referenced for

  • Before you choose

References document the material used in our research; they are not a guarantee that every feature is included in every edition or plan. Check current product details with the software company.