Find your fit
Who it is for
It fits a business that wants site visitors to reach a person while they browse, with a path for the team to pick up the conversation later. Try a fictional visitor question on a test page and check what the agent sees when the visitor returns.
It can also suit a support or sales team with more than one agent or communication channel. Shared inboxes and forwarding help keep a handoff together; confirm the selected plan includes the routing and channel rights the team expects.
The work it supports
Core capabilities
The Website Messenger can be added with an HTML snippet. The vendor describes ongoing conversations rather than a chat that disappears when a visitor leaves. Install it on a test page, inspect mobile placement and check how a returning visitor is recognized before rolling it across a site.
Before a chat starts, the Messenger can ask for privacy consent or contact details and let a visitor select a department. Quick links can point to common destinations. Decide what information you actually need at intake and verify the configuration available on your plan.
The Message Center gives agents an inbox for their active conversations alongside a shared team inbox. Group or skill routing can direct a conversation, and a colleague transfer can carry chat history. Test one simple handoff with fictional messages so you can see ownership and what context the next agent receives.
Agents can use reusable response templates and exchange files within a conversation. A short sample exchange can reveal whether templates need review and whether file handling fits the team’s privacy and retention rules.
Contact profiles may show a visitor’s email, location, prior conversation and website pages visited. Filters and batch actions help staff work through a conversation list. Check who can see this context and whether your notice and retention settings match the information collected.
The vendor also describes a WhatsApp Business channel with assignment, forwarding and topic tags. A WhatsApp conversation left unanswered for 24 hours or more needs a template to restart under the vendor’s guide. Check number setup, Meta rules and paid-plan rights before making WhatsApp part of the support promise.
Listed connectors can pass a conversation to a CRM or help desk, including a Freshdesk ticket. Confirm the direction of data transfer, the destination record and connector entitlement with a fictional conversation before treating an integration as automatic.
The website Messenger can request a rating or use pre- and post-chat surveys. Design a small feedback question, then check which results the team can see and whether a visitor’s response is attached to the conversation.
Understand the offer
Pricing and getting started
The current Free tier is a small website-chat setup: one seat, one website channel and 200 conversations on the viewed pricing grid. That can test a single-agent workflow, but a team or extra channel should compare Pro and Enterprise rights before rollout.
Pro is shown with a minimum of three seats, unlimited channels and conversations, and separate monthly and annual euro price displays. Enterprise is quote-led with at least five seats and lists advanced routing, full API access and SCIM/SSO. Confirm the actual seat count, billing term, taxes and feature rights in a quote for your market.
AI Agent, AI Copilot, WhatsApp Campaigns and Workflows are advertised as add-ons with additional cost on eligible paid plans. Budget for the base plan and the exact extras you intend to use; WhatsApp message or Meta charges may be separate from the add-on price.
The pricing FAQ describes a 14-day trial of Pro features that switches to Free when it ends. Confirm current signup terms and what happens to channels, seats and configured features at downgrade before piloting an elaborate workflow.
Look a little closer
Before you choose
For a practical evaluation, put the Messenger on a test page, send a fictional question, leave and return, then transfer it between sample agents. Review visitor consent, transcript visibility, file access and the actual paid-plan rights before using real customer data.
If the team wants more than website chat, test each added channel and connector separately. Check which messages land in the Message Center, who owns the reply, what crosses into the CRM or help desk, and how WhatsApp templates and charges affect the customer journey.
6 distinct sources behind this profile. Research observed Oct 21, 2026. Features and offers can change.
View sources and research →
