Find your fit
Who it is for
It suits support, operations or product teams that need a maintained help center or an employee reference library. One knowledge base can be public, private, or a mix, but the access design should be chosen before publishing sensitive material.
A small team can begin with one author and one knowledge base in the displayed base plan. Organizations with separate departments, brands or documentation sites should price the extra authors and knowledge bases instead of treating unlimited readers as unlimited editing capacity.
The work it supports
Core capabilities
Create articles in the visual editor and organize them with nested categories and a table of contents. Drag-and-drop category changes can help a knowledge owner restructure a growing library without making readers navigate a flat list.
Search indexes article text, titles, URLs and linked PDFs. Semantic and keyword search work together, while synonyms, search phrases, autosuggest and typo tolerance give editors ways to improve results for terms their readers actually use.
Choose public, mixed or private access for the knowledge base. Reader groups can hide specific categories or articles from nonmembers, including their appearance in search and chatbot answers; restrictions on a category flow down to its children.
Give authors different roles for drafting, review and publication. When an article needs updating, create a new version ahead of release, retain its earlier state and add a note explaining the change.
Use built-in reports to see what readers search for, where searches lead nowhere, and how people move between articles. Those signals can guide a content owner toward missing answers or confusing navigation.
The vendor offers a chatbot that draws from knowledge-base articles and links to source material, plus Owl Intelligence for drafting and style-guide assistance. Treat generated answers and drafts as material to review.
Understand the offer
Pricing and getting started
On the reviewed October 18, 2026 official monthly price builder, Basic is shown at $100, Pro at $250 and Business at $500 per month. Each displayed base plan includes one author and one knowledge base; extra authors are shown at $25 each and extra knowledge bases at $50 each per month. Confirm currency, taxes, final plan terms and any longer billing commitment before purchase.
The Basic plan display says private and public readers are unlimited. AI features are shown on the pricing page, but included credits vary by plan and extra AI credits are a separate one-time purchase. Ask for the expected chatbot and authoring credit usage in a written quote.
A 30-day trial is advertised. Use that period to test article creation, reader access and search with sample content before committing to a paid plan.
Look a little closer
Before you choose
Before importing real guidance, set the knowledge base’s public/private mode and test a restricted category with two fictional reader accounts. Confirm that a nonmember cannot find it by navigation, search, chatbot or direct link, and check inherited restrictions on its child articles.
Publish a sample article, stage a new version and have someone with a reviewer role inspect it before activation. This checks both the content approval path and which authors may publish or edit the category.
Run realistic searches using readers’ own terms, including a phrase that is missing from the article. Check whether synonyms or search phrases help, then review unsuccessful-search reports before deciding whether to add new content.
If AI answers are part of the buying decision, try questions whose answers are in a permitted article and in a restricted one, then inspect the chatbot’s linked sources. Scope the required monthly AI credits separately, and do not count the announced MCP server as available in a purchase decision.
Price a realistic number of authors and knowledge bases, not just the base subscription. If public access or a bulk reader import is essential to evaluation, arrange vendor help while the trial is active rather than assuming either will work immediately.
12 distinct sources behind this profile. Research observed Oct 18, 2026. Features and offers can change.
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