Find your fit
Who it is for
It is useful for a small support or sales team that wants a human chat option on its website and a shared place to handle enquiries. Teams already taking messages on social channels can compare those connections with their actual channel mix instead of assuming every channel is included in a single base subscription.
A multi-site business can add website channels within one account and set each widget’s language and agent assignment. Pilot one site first, then check whether the desired agents, hours and language are correct on every additional site.
The work it supports
Core capabilities
Create a Live Chat website channel in the JivoChat account and copy its installation code into the site. A visitor’s first message generates a request for an agent, who can open the full conversation or send a quick reply from the notification.
While handling a chat, the agent workspace can show contact details the visitor supplied plus the page, visit source and other browsing context. Set a privacy policy for which of those details agents should use and test the widget with fictional data before making it public.
An agent can invite another teammate, transfer a conversation with an internal note, and leave a colleague-facing comment. Those controls help a team hand off a question while keeping the customer reply in the same working area.
Reusable quick phrases help agents answer recurring questions. Basic’s pricing card also lists proactive invitations and pre-chat buttons; the detailed trigger guide describes page and timing conditions but labels that configuration Professional and Enterprise, so confirm the exact rule controls in the intended tier.
When no agent is online, the offline form can collect a visitor’s message and contact details for later response. Confirm the form’s current plan availability before relying on it as an after-hours route; the retained pricing card and help badges disagree.
JivoChat offers an AI Agent module for automated replies and handoff to a human agent. Its documentation says the module must be purchased. Test the handoff path with fictional questions before using it for real enquiries.
Understand the offer
Pricing and getting started
The captured pricing page lists a Free plan at $0. Its paid cards display Basic at $28, Professional at $42 and Enterprise at $56 per agent per month when billed annually. The retained page does not identify a currency code; confirm currency, taxes, actual billing total and any monthly-billing alternative before checkout.
Free lists website chat and Telegram, Facebook, Instagram and Viber connections. Basic adds proactive invitations, pre-chat buttons, visitor monitoring, ready answers, spam protection and CRM. Professional adds WhatsApp integration, Telephony Plus and chatbot integration; Enterprise adds routing, mobile SDK, video and API features. Verify each required channel against the chosen tier.
Professional and Enterprise advertise a 14-day trial. The pricing page separately offers modules including WhatsApp, AI assistant and AI Agent, while some similar functions appear in tier cards. Get a written plan and module breakdown to avoid counting the same function twice or assuming an add-on is included.
The documentation describes agent licences as a limit on people simultaneously handling incoming requests, even though an unlimited number of employees may be assigned the agent role. Ask how this concurrent limit relates to the “per agent” price shown on the plan cards for your expected shifts.
Look a little closer
Before you choose
Run one fictional visitor conversation end to end on a staging page: install the widget, send a message, accept it as an agent, transfer it to a colleague and confirm internal notes never appear in the visitor view.
Check availability outside staffed hours. Submit a fictional offline form, verify the team notification and reply path, and confirm which paid or Free tier actually enables the setup your site needs.
If multiple channels or AI are part of the purchase, identify the exact connections and modules in the quote. Test the agent licence limit during an overlapping shift, and verify that chatbot or AI handoff reaches a human when required.
9 distinct sources behind this profile. Research observed Oct 18, 2026. Features and offers can change.
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