The material behind the profile
Sources behind Jira Service Management.
Explore the reference pages used for this profile, what they support, and where the product images came from. A source can support more than one part of the profile.
← Back to Jira Service ManagementLast updated is the profile's publication/update date. Research observed is the date recorded for the research. Features, prices and offers can change afterward.
Product overview and fit
Jira Service Management Features Jira Service Management (opens in a new tab)
https://www.atlassian.com/software/jira/service-management/features
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Service Collection Pricing: Free and Paid Plans | Atlassian (opens in a new tab)
https://www.atlassian.com/collections/service/pricing
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Advanced IT service management template | Jira (opens in a new tab)
https://www.atlassian.com/software/jira/templates/advanced-it-service-management
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IT Service Catalogs: Best Practices and Integration Tips | Atlassian (opens in a new tab)
https://www.atlassian.com/itsm/service-request-management/service-catalog
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Features and integrations
ITSM Software Features | Atlassian (opens in a new tab)
https://www.atlassian.com/software/jira/service-management/features/itsm
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Conditions and considerations
What are request participants? (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-participants/
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Change service space customer permissions (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/
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Set up SLA conditions (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-conditions/
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Set up service level agreement (SLA) goals (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-goals/
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Set up your knowledge base (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-knowledge-base-with-confluence/
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Manage who can view and edit your knowledge base articles (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions-from-your-service-project/
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Set up how your customers access attachments (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-how-your-customers-access-attachments/
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Choose suitable request type for connected email accounts (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/choose-suitable-request-type-for-connected-email-accounts/
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Receive requests from multiple email addresses in your project (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/connect-multiple-email-addresses-to-your-service-project/
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Allow customers to choose approvers (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/allow-customers-to-choose-approvers/
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Communicate with customers and team members from the work item view (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/talk-to-the-customer-or-team-members-from-the-new-issue-view/
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Create and publish a post-incident review (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/create-and-publish-a-post-incident-review/
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Set up and manage portal access (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/
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Create or edit a form | Jira Service Management Cloud | Atlassian Support (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/
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Link a form field to a Jira field | Jira Service Management Cloud | Atlassian Support (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/link-a-form-field-to-a-jira-field/
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Share new requests automatically with a customer's organization | Atlassian Support (opens in a new tab)
https://support.atlassian.com/jira/kb/requests-automatically-shared-with-organization/
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About standard flows | Jira Service Management Cloud (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/about-standard-flows/
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Feature usage and how it works | Jira Service Management Cloud (opens in a new tab)
https://support.atlassian.com/jira-service-management-cloud/docs/what-is-feature-usage-and-how-it-works/
Referenced for
References document the material used in our research; they are not a guarantee that every feature is included in every edition or plan. Check current product details with the software company.