The material behind the profile
Sources behind Help Scout.
Explore the reference pages used for this profile, what they support, and where the product images came from. A source can support more than one part of the profile.
← Back to Help ScoutLast updated is the profile's publication/update date. Research observed is the date recorded for the research. Features, prices and offers can change afterward.
Product overview and fit
What is a shared inbox (opens in a new tab)
https://docs.helpscout.com/article/1581-what-is-shared-inbox
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Help Scout shared inbox (opens in a new tab)
https://www.helpscout.com/shared-inbox/
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Help Scout knowledge base (opens in a new tab)
https://www.helpscout.com/knowledge-base/
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Beacon jumpstart guide (opens in a new tab)
https://docs.helpscout.com/article/1250-beacon-jumpstart-guide
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Create and manage inboxes (opens in a new tab)
https://docs.helpscout.com/article/846-create-and-manage-mailboxes-in-help-scout
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Help Scout pricing (opens in a new tab)
https://www.helpscout.com/pricing/
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Conditions and considerations
Get started with workflows (opens in a new tab)
https://docs.helpscout.com/article/22-get-started-with-workflows
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Understanding reports (opens in a new tab)
https://docs.helpscout.com/article/385-reports
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Export Reporting Data (opens in a new tab)
https://docs.helpscout.com/article/849-export-reporting-data
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Migrate Conversations From Another Help Scout Account (opens in a new tab)
https://docs.helpscout.com/article/1498-migrate-conversations-from-another-help-scout-account
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Beacon Cross-device History Security Options (opens in a new tab)
https://docs.helpscout.com/article/1229-support-history-security-options
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Manage Beacon Contact Settings (opens in a new tab)
https://docs.helpscout.com/article/1233-manage-beacon-contact-settings
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Data Export Options (opens in a new tab)
https://docs.helpscout.com/article/466-data-export-options
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List Articles (opens in a new tab)
https://developer.helpscout.com/docs-api/articles/list/
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Get Article (opens in a new tab)
https://developer.helpscout.com/docs-api/articles/get/
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About the Recently Deleted View (opens in a new tab)
https://docs.helpscout.com/article/304-deleted-conversations
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Workflow Conditions and Actions (opens in a new tab)
https://docs.helpscout.com/article/502-workflow-conditions-and-actions
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Prevent Duplicate Replies With Collision Detection (opens in a new tab)
https://docs.helpscout.com/article/99-prevent-duplicate-replies-with-collision-detection
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Merge Multiple Conversations From One Contact (opens in a new tab)
https://docs.helpscout.com/article/31-merging-conversations
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Merge Duplicate Contact or Company Profiles (opens in a new tab)
https://docs.helpscout.com/article/66-merge-duplicate-customer-profiles
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About Deleting Customer Profiles (opens in a new tab)
https://docs.helpscout.com/article/1405-about-deleting-profiles
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Create and Manage User Accounts (opens in a new tab)
https://docs.helpscout.com/article/17-create-and-manage-user-accounts
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Use Conversation Lock to Prevent Re-opening Old Conversations (opens in a new tab)
https://docs.helpscout.com/article/454-conversation-lock
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Snooze Conversations (opens in a new tab)
https://docs.helpscout.com/article/1572-snooze
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Schedule a Reply to Send Later (opens in a new tab)
https://docs.helpscout.com/article/1577-schedule-a-reply-to-send-later
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Forward Conversations Outside of Help Scout (opens in a new tab)
https://docs.helpscout.com/article/33-forwarding-a-conversation
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Private Collections and Articles for Internal Users (opens in a new tab)
https://docs.helpscout.com/article/128-browse-private-collections-and-articles
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Manage Beacon Docs Settings (opens in a new tab)
https://docs.helpscout.com/article/1231-manage-beacon-docs-settings
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Set Up Scout (opens in a new tab)
https://docs.helpscout.com/article/1795-set-up-scout
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Set Up and Manage Customer Portal (opens in a new tab)
https://docs.helpscout.com/article/1777-set-up-and-manage-customer-portal
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Use Routing to Automatically Assign Conversations (opens in a new tab)
https://docs.helpscout.com/article/1739-use-routing-to-automatically-assign-conversations
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Connect WhatsApp to Help Scout to Send and Receive Messages (opens in a new tab)
https://docs.helpscout.com/article/1758-connect-whatsapp-to-help-scout-to-send-and-receive-messages
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About Light Users - Help Scout Support (opens in a new tab)
https://docs.helpscout.com/article/1464-light-users
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Use the Help Scout Mobile App - Help Scout Support (opens in a new tab)
https://docs.helpscout.com/article/1601-use-the-help-scout-mobile-app
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References document the material used in our research; they are not a guarantee that every feature is included in every edition or plan. Check current product details with the software company.