Find your fit
Who it is for
It suits organizations whose documents, messages and work items live in several systems and whose employees need one search surface. Connectors build a search index from enabled sources, while source permissions determine what each reader should see.
A knowledge owner can seed a useful launch with curated FAQ Answers and verified documents rather than relying on search alone. Editors still need to keep those answers current and confirm the right audience can see them.
The work it supports
Core capabilities
Search across the connected apps enabled for your Glean deployment. Glean uses connector metadata in a tenant index and says results respect the reader’s source access; test that boundary with representative restricted files.
Create a concise Answer for a frequently asked question. It can hold text, links or Markdown; authors can target a department audience and invite other editors, and matching questions can surface it in results.
Group related chats and content in Projects for a topic or initiative. A Project can include documents whose source app still restricts some members, so the group is an organizational surface rather than a grant of document access.
Use Go Links as memorable shortcuts to common resources. They depend on a browser extension or DNS redirection, so include that setup in a trial rather than assuming the shortcuts will work in every browser automatically.
Mark important search results Verified or Deprecated. These cues let owners and moderators identify canonical guidance or outdated material when employees search.
Glean Assistant can show citations when it retrieves company or web material, and source choices can be limited to company content or include web content if enabled by an administrator. Inspect a citation before relying on the answer for a consequential decision.
Understand the offer
Pricing and getting started
The reviewed official Knowledge Management page directs buyers to request a demo and does not state a fixed price in that overview. Ask Glean for the current quote, user or deployment scope, connector availability, Assistant entitlements and onboarding terms in writing.
Look a little closer
Before you choose
Confirm which knowledge-organizing experience your deployment will receive. Current marketing still presents Collections, while current documentation marks them deprecated and says Projects replace them; Projects are rolling out gradually and may not be enabled for every tenant.
Pick a common question, create a fictional Answer and search for variants of that question. Check its department audience and editing rights, then mark a representative document Verified or Deprecated and see how those cues appear to readers.
Connect sample sources with both public-to-team and restricted files. Search as two test identities to verify connector permissions, then add a document to a Project and confirm that membership does not override the source’s own access.
Distinguish connected search from Assistant’s No sources mode. In that mode Glean normally does not retrieve company or web sources and responses usually lack citations, though a project chat may still use its own project sources. Check the source setting before treating an answer as grounded in current company material.
If short links or organized content matter, verify whether your tenant has Projects yet and whether its browsers have Go Link redirection. Glean’s marketing and documentation currently describe different stages of the Collections migration.
10 distinct sources behind this profile. Research observed Oct 18, 2026. Features and offers can change.
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