Find your fit
Who it is for
A team handling a common support address can place incoming messages in a shared inbox, give the right teammates access and track follow-up work without losing the original conversation. Test the incoming channel, assignment and reply path with your own team.
Teams answering recurring questions can keep shared reply templates and knowledge articles; help-center content has explicit editor roles, so decide who may publish or revise customer-facing guidance.
The work it supports
Core capabilities
Shared inboxes. An admin can create an inbox, adjust its settings and grant teammate access. Confirm the selected plan permits the channel mix you need.
Conversation tasks. Front can create a stand-alone task or one linked to a customer conversation, giving teammates a separate action item while keeping request context nearby.
Knowledge articles. Front provides an article editor for knowledge-base content. Confirm editing roles before publishing guidance.
Understand the offer
Pricing and getting started
The current Front pricing page displays Starter at $25, Professional at $65 and Enterprise at $105 per seat per month when billed annually. Starter is capped at ten seats and Professional at fifty on that display. Confirm currency, tax, monthly-billing rate and contract terms for your location.
Front advertises a 14-day free trial of Professional features without requiring a credit card. Check trial limits and the plan you intend to keep before relying on a test setup in production.
Look a little closer
Before you choose
Channel fit matters. Starter supports one type of channel, choosing Email, Front Chat or SMS. Professional and Enterprise support multiple channel types; compare exact channel needs against the current plan table.
Ticket IDs are an optional shared-inbox setting. Turn them on if the team needs internal references; verify whether the customer-facing workflow also needs ticket statuses or a separate ticket process.
Individual and shared message templates can standardize common replies. Review who can access shared templates, and confirm the final message before sending it to a customer.
Front documents automation rules. Test the exact trigger, ordering and selected-plan entitlement for your workflow before relying on automatic assignment or notices.
This profile uses current official public pages. No account, connected mailbox, rule execution, message delivery, help-center publication or checkout was tested.
9 distinct sources behind this profile. Research observed Oct 15, 2026. Features and offers can change.
View sources and research →
