The material behind the profile

Sources behind Freshdesk.

Explore the reference pages used for this profile, what they support, and where the product images came from. A source can support more than one part of the profile.

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Research sources: 8 distinct references
Last updated: Oct 15, 2026
Research observed: Oct 15, 2026
Research scope: Global sources

Last updated is the profile's publication/update date. Research observed is the date recorded for the research. Features, prices and offers can change afterward.

Product overview and fit

Understanding Freshdesk Pricing, Plans & Subscription Management : Freshworks Partner (opens in a new tab)
https://partnersupport.freshworks.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans
Referenced for
- What it does
- Who it is for
- Pricing and getting started
- Before you choose
Understand the Ticket List View : Freshworks Partner (opens in a new tab)
https://partnersupport.freshworks.com/support/solutions/articles/37559-understand-the-ticket-list-view
Referenced for
- What it does
- Who it is for
- Core capabilities
- Before you choose
Freshdesk Customer Support Software Pricing & Plans | Freshworks (opens in a new tab)
https://www.freshworks.com/freshdesk/pricing/
Referenced for
- What it does
- Who it is for
- Core capabilities
- Pricing and getting started
- Before you choose
Creating common reply templates with Canned Responses in your Help Desk : Freshworks Partner (opens in a new tab)
https://partnersupport.freshworks.com/support/solutions/articles/37577-creating-common-reply-templates-with-canned-responses
Referenced for
- What it does
- Who it is for
- Before you choose
Freshdesk Knowledge Base | Freshworks (opens in a new tab)
https://www.freshworks.com/freshdesk/knowledge-base/
Referenced for
- What it does
- Who it is for
- Core capabilities
How to Process a Ticket : Freshworks Partner (opens in a new tab)
https://partnersupport.freshworks.com/support/solutions/articles/231527-how-to-process-a-ticket
Referenced for
- What it does
- Before you choose
Automation Rules Examples: Ticket Creation : Freshworks Partner (opens in a new tab)
https://partnersupport.freshworks.com/support/solutions/articles/50000009491-automation-rules-examples-ticket-creation
Referenced for
- Who it is for
- Before you choose

Conditions and considerations

Understanding SLA Policies : Freshworks Partner (opens in a new tab)
https://partnersupport.freshworks.com/support/solutions/articles/37626-understanding-sla-policies
Referenced for
- Before you choose

Product images and attribution

Freshdesk product imagery (opens in a new tab)
https://www.freshworks.com/freshdesk/
Referenced for
- Product images
Original image sources, credits and license (opens in a new tab)
/images/products/freshdesk/NOTICE.txt
Referenced for
- Image attribution and licensing

References document the material used in our research; they are not a guarantee that every feature is included in every edition or plan. Check current product details with the software company.