Find your fit
Who it is for
A small support or sales team already working in Slack can receive website inquiries in a chosen channel and pick up each visitor in a dedicated conversation. This fits teams that want chat to live beside their existing collaboration messages.
Teams using Discord or Microsoft Teams can also connect a website widget, but they should check channel visibility and administrator permissions first. A shared community channel is a poor place for private visitor details.
The work it supports
Core capabilities
Connect a team channel and place Chatlio’s embed code on the site. The visitor sees a website widget and does not need a Slack account. After a visitor starts a conversation, an operator can reply in a dedicated Slack channel, and teammates can join the same chat.
The widget can follow team availability or configured operating hours. When offline, it can show a contact form or be hidden. Offline form messages are delivered to a configured email address and can also post to Slack, so test the exact inbox watched after hours.
On eligible plans, page-based triggers can invite a visitor to chat after a chosen delay. The documented trigger runs once per visitor and does not display on mobile; verify the intended page match and phone experience before enabling it broadly.
A chat transcript can be emailed by command or sent to a webhook. Automatic post-chat transcript actions are also configurable. Check whether the chosen delivery method preserves the records and metadata your team expects.
For Discord, Chatlio delivers visitor messages to a selected channel. Anyone who can view that channel can read visitor threads, so make it private to the support team before connecting a public community server.
For Microsoft Teams, an organization administrator must upload the Chatlio app file, and the setup uses a standard channel. Confirm that the intended team can grant these permissions before choosing Teams as the reply surface.
Understand the offer
Pricing and getting started
The captured Monthly pricing view lists Mini at $30 per month for two operators, one widget and 250 conversations. It lists Business at $200 for 15 operators and 6,000 conversations and Scale at $500 for 50 operators and 20,000 conversations. Confirm the current currency, tax and any overage terms at checkout.
Team shows five operators, two widgets and 2,000 conversations per month. The page labels $70 monthly as a launch price while also showing $100 as its regular price; check the actual offer and duration of the promotion before budgeting for it.
Every listed plan advertises a 30-day free trial. Monthly and Annual options are shown, with a one-month-free annual message. Mini includes operating hours and webhooks; Team adds triggers, saved replies, pre-chat questions and a white-label widget, so match these rights to the intended workflow.
Look a little closer
Before you choose
On a harmless test page, send a fictional visitor message, pick it up from Slack, invite another operator and inspect what the visitor sees. Then set the team offline and verify where the contact form lands.
Check transcript delivery and connected-channel access before accepting real messages. If using Discord or Teams, test with a restricted channel and confirm that unrelated members cannot read or answer visitors.
Estimate operator seats, concurrent websites/widgets and expected monthly conversations. Verify the selected monthly or annual checkout rate, Team promotion, trial conversion and the rights needed for triggers or white-label presentation.
10 distinct sources behind this profile. Research observed Oct 27, 2026. Features and offers can change.
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